Accessibility
Guests with wheelchair
For most events at the Arena you can book a wheelchair space yourself through our site or the Stockholm Live App. For other events, please contact our ticket support and we will help you.
Friends Arena has wheelchair seating at stand 1, row 26, as standard and the amount of seating available varies by event.
A guest with reduced mobility with a wheelchair can bring along one companion and this is included in the price of the wheelchair ticket. The companion sits, subject to availability, on a chair next to, or on, a fixed seat behind the wheelchair space.
Reduced mobility and no wheelchair
If you have reduced mobility we recommend that you book seats high up in stand 1 to avoid the steps. In stand 1 you can access your seat via row 26 and row 25 is one step down.
There are steps up to stands 2 and 3. If you are seated here and have difficulties in getting up and down the steps, please contact one of our staff on entry to the Arena and they will help you to your seat. There are some steps to be negotiated between the elevator and your seat.
Contact our ticket support for help with your booking.
Transport service
Guests arriving by transport service should be dropped off and picked up at the front of Quality Hotel Friends/Entrance Hx, a distance of 25 metres to the Arena. You will be met by Arena staff at entrance Hx and be accompanied to your seat.
If you are booking a transport service to take you home after an event please allow around 30 minutes when you book, as the exact finishing times of concerts and matches are rarely provided in advance.
Reduced mobility bringing your own car
There are disabled parking places in the parking lot at Mall of Scandinavia and the parking lot at the Arenagaraget.
Please be aware that these fills up very quickly when there are many people at the shopping mall and on days when we host events.
The drop off and pick up zone is in front of Quality Hotel Friends, which is very close to Entrance Hx. Just follow the signs for the hotel.
Hearing loop
Friends Arena is equipped with radio transmitters and you can book a radio receiver with a neck loop (Phonak MyLink). The promotor decides which audio pick-up will be used for the event. You’ll find details about the promotor on the event information page.
Reservations are made through info@stockholmlive.com no later than 2 days before the event. Provide your name, personal identity number and telephone number. You are welcome to pick the equipment up at Entrance Hx at the event.
At AIK matches, please contact the attendant at the entrance and they will help you with your equipment.
Visual Interpretation
Friends Arena is equipped with radio transmitters. Radio receivers and headphones (Sennheiser EK2020D) are available for booking but it is the promotor that decides if event will have audio description and which audio pick-up that applies. You’ll find details about the promotor on the event information page.
Reservations are made through info@stockholmlive.com no later than 2 days before the event. Provide your name, personal identity number and telephone number. You are welcome to pick the equipment up at Entrance Hx at the event. We provide basic, standard headphones, so if you would like to bring your own please ensure that they have a 3.5 mm contact point.
At AIK matches, please contact the attendant at the entrance and they will help you with your equipment.
