Accessibility
Guests with Wheelchairs
For most events, you can book a wheelchair spot on our website or through the Stockholm Live app. If that option isn’t available, please contact our ticket support and they will help you.
At Friends Arena, we offer wheelchair seating at stand 1, row 26, as standard. The number of seats may vary by event. Guests with reduced mobility using a wheelchair can bring one companion, included in the ticket price.
The companion will be seated next to or behind the wheelchair space, subject to availability. If more than one companion is needed, you will be required to present a certificate at the entrance.
Guests with Reduced Mobility
For guests with reduced mobility, we suggest booking seats high up in stand 1 to avoid the steps. In stand 1 you can access your seat via row 26 and row 25 is one step down.
For stands 2 and 3, there are steps to access the seats. If you are seated in these stands and face challenges navigating steps, please contact one of our staff members upon entering the arena, and they will assist you in reaching your seat. There might be a few steps to manage between the elevator and your seat.
Feel free to contact our ticket support for assistance with your booking.
Transport service
Guests arriving by transport service should be dropped off and picked up at the front of Quality Hotel Friends/Entrance Hx, which is about 25 meters away from the Arena. At entrance Hx, our Arena staff will be there to greet you and guide you to your seat.
If you’re arranging for a transport service to take you home after an event, please allocate approximately 30 minutes for the booking, as the exact end times of concerts and matches are typically not provided in advance.
Reduced mobility with own car
For individuals with reduced mobility traveling by their own car there are designated disabled parking spaces available in the parking lots of both Mall of Scandinavia and Arenagaraget.
Please note that these spaces tend to fill up rapidly when the shopping mall is busy or on event days.
For drop-off and pick-up, you can use the area in front of Quality Hotel Friends, located conveniently close to Entrance Hx. Just follow the signage leading to the hotel.
Hearing loop
Friends Arena is equipped with radio transmitters. Radio receivers with neck loops (Phonak MyLink) are available for booking, but it is the organizer who decides on the audio setup. The event page will indicate the organizer’s details.
Bookings should be made via info@stockholmlive.com at least two days before the event. Please provide your name, personal identification number, and phone number. The equipment can be collected at Entrance Hx on the day of the event.
At AIK matches, please contact the attendant at the entrance and they will help you with your equipment.
Visual Interpretation
Friends Arena is equipped with radio transmitters. Radio receivers and headphones (Sennheiser EK2020D) are available for booking but it is the organizer that decides if event will have audio description and which audio pick-up that applies. The event page will indicate the organizer’s details.
Bookings should be made via info@stockholmlive.com at least two days before the event. Please provide your name, personal identification number, and phone number. The equipment can be collected at Entrance Hx on the day of the event. We provide basic, standard headphones, so if you would like to bring your own please ensure that they have a 3.5 mm contact point.
At AIK matches, please contact the attendant at the entrance and they will help you with your equipment.
Guide or assistance dogs
Guide or assistance dogs are allowed to accompany their owners to the accessibility seats in each arena. If you wish to book this type of seat, please contact info@stockholmlive.com.
